Refund & Return

Kingsgate India – Crafted for Legacy, Delivered with Trust

At Kingsgate, our commitment goes beyond crafting exquisite perfumes — it extends to every step of your experience, from order to unboxing. Each product is created with high-quality ingredients, packaged with care, and shipped with precision. However, in rare cases where issues may arise during delivery, we offer a limited return and refund policy to ensure you’re protected.

Eligibility for Returns & Exchanges

We offer returns and exchanges strictly under the following circumstances:

  • You received a damaged product due to transit or manufacturing defects.

  • You received a wrong product that does not match your confirmed order.

Returns or exchanges will not be accepted for:

  • Change of fragrance preference or dislikes after use

  • Accidental or incorrect orders placed by the customer

  • Minor packaging wear/tear not affecting product usage

  • Any external issues beyond our scope (e.g., delivery delays not caused by us)

Return/Exchange Window

Customers must report an issue within 7 calendar days from the date of delivery. Requests raised after this period will not be eligible for return, exchange, or refund consideration.

Return Request Process

To initiate a return or exchange request, follow the steps below:

1. Contact Our Customer Care Team

Email: support@kingsgateindia.com
 WhatsApp/Phone: [+91 7977016783/ 8369456766] (optional)
Subject: Return/Exchange Request – Order #[YourOrderID]

2. Submit Proof of Issue

Please attach clear photos and/or videos of:

  • The product showing visible damage (leakage, breakage, etc.)
  • The wrong product received (if applicable)
  • The outer packaging as received (if damaged or tampered)
  • Your original invoice or order confirmation

3. Verification & Review

Our internal team will evaluate the case within 48 hours of submission. We reserve the right to approve or reject return claims based on the clarity and validity of the evidence provided.

If Your Return is Approved

Once your return or exchange is approved:

  • We will schedule a pickup of the product from your address via our courier partner.

  • Upon successful pickup and inspection, we will process either:

    • A replacement (subject to availability)

A full refund to your original mode of payment within 7–10 working days

Packaging Guidelines for Returns

To ensure your return is processed smoothly, please ensure:

  • The product is unused and in its original condition, including box, seal, and all accessories

  • It is securely packed to avoid any further damage in transit

A printed or written note with your Order ID is included in the package

Non-Returnable/Non-Refundable Scenarios

  • Perfumes that have been used, opened, or are missing original packaging

  • Custom bundles, combo offers, or discounted sets (unless fully damaged)

  • Delay in reporting beyond the 7-day return window

  • Orders returned without prior approval or RMA (Return Merchandise Authorization)

Refunds Timeline

If a refund is approved:

  • Refunds will be credited to the original payment method (UPI, Card, Wallet, Net Banking)

  • Processing time: 7–10 business days post-return pickup and inspection

You will receive confirmation once your refund has been successfully initiated

Our Commitment to Authenticity

Every Kingsgate product is 100% original, sealed, and batch-verified for authenticity. We do not deal in replicas, refills, or duplicates. If you ever suspect an authenticity issue, please reach out immediately — our team will investigate and take swift action.

Kingsgate’s Assurance

We stand behind the quality of our fragrances and the satisfaction of our customers. While our refund and return policy is limited to cases of genuine concern, we promise to handle every issue with fairness, speed, and care.

For further support, contact our Kingsgate Care Team at
support@kingsgateindia.com | Response Time: 24–48 hrs