Terms & Conditions

These Terms and Conditions (“Terms”) form a legally binding agreement between you (“you”, “user”, “visitor”, or “customer”) and Kingsgate India (“Kingsgate”, “we”, “us”, or “our”), the owner and operator of the Kingsgate website [www.kingsgateindia.com].

By accessing, browsing, or purchasing from our website, you acknowledge that you have read, understood, and agree to comply with these Terms in full.

1. Scope of Terms

These Terms govern:

  • Your access to and use of the Kingsgate website

  • All commercial transactions, including product purchases

  • Any communication, dispute, or legal matters arising from site use

These Terms should be read in conjunction with our:

  • Privacy Policy

  • Shipping Policy

Refund & Returns Policy

2. Eligibility & Account Creation

Eligibility:
 The Kingsgate website is available to users in India and internationally, subject to legal restrictions in your location.

Optional Account Registration:
 Customers may create an account for a smoother shopping experience. Information required includes:

  • Full Name

  • Email Address

  • Contact Number

  • Delivery Address

You are responsible for safeguarding your login credentials and account activity.

3. Business Activity

Kingsgate operates as a direct-to-consumer luxury fragrance brand. All services—including product development, packaging, delivery, and customer support—are managed by Kingsgate India.

4. Pricing, Offers & Promotions

Dynamic Pricing:
 Product prices are subject to change at any time without prior notice.
If a pricing error is identified or a product becomes unavailable after payment, we reserve the right to cancel or amend the order.

Promotions:
 All promotions, offers, or coupon codes are at Kingsgate’s discretion and may be revoked or modified at any time. Promotions do not imply partnership with manufacturers unless explicitly stated.

5. Intellectual Property Rights

All content on the Kingsgate website, including but not limited to logos, trademarks, product images, descriptions, UI/UX designs, and written content, is the exclusive intellectual property of Kingsgate India.

Strict Prohibition:
 No content may be copied, reproduced, distributed, modified, or exploited for commercial or personal use without prior written consent. Unauthorized use may lead to civil or criminal legal action.

6. Right to Suspend or Cancel Accounts and Orders

Account Suspension:
 We reserve the right to suspend or terminate accounts for reasons including but not limited to:

  • Fraudulent activity

  • Repeated order cancellations

  • Abuse of promotional offers

  • Violation of any of these Terms

Order Cancellation:
 Orders may be canceled by Kingsgate if:

  • A product is no longer in stock

  • Payment verification fails

  • A logistical issue prevents delivery
    In such cases, a full refund will be processed to the original payment method.

7. Limitation of Liability & Indemnification

User Responsibility:
 You agree to indemnify and hold Kingsgate harmless against any claims, losses, or damages arising from:

  • Misuse of the website

  • Violation of these Terms

  • Infringement of any third-party rights

Kingsgate shall not be liable for indirect, incidental, or consequential damages arising from use of the website or delay in product delivery.

8. Right to Modify Terms

Kingsgate reserves the right to revise, update, or modify these Terms at any time.
All changes will be published on the website with an updated “Effective Date.” Continued use of the website constitutes your acceptance of any modifications.

9. Governing Law & Dispute Resolution

Dispute Resolution Preference:
 We encourage you to first contact our Customer Care team to resolve any issue amicably.

Jurisdiction:
 In the event of unresolved disputes, all legal proceedings shall be governed by and interpreted in accordance with the laws of India, and subject to the jurisdiction of the courts located in Mumbai, Maharashtra.

10. Company Details

Kingsgate India
 GROUND FLOOR, G/30, HEERA PANNA SHOPPING ARCADE
BHULABHAI DESAI ROAD, HAJI ALI
Mumbai City, Maharashtra – 400026
Email: customercare@kingsgateindia.com
GST No.:27ABOPJ6667M2ZR