Shipping Policy
Delivery Timeframe
We aim to ship all orders within 4-14 business days from the date of order confirmation. Please note that this timeframe may vary based on product availability and your shipping location.
Shipping Partners
At Kingsgate, we work with a variety of trusted shipping partners across India to ensure that your order reaches you efficiently and conveniently.
Flexibility: Upon order confirmation, we will contact you to discuss your shipping preferences. You can request a specific shipping partner based on your location and convenience, subject to availability.
Shipping Costs
Customers are responsible for all shipping costs associated with their orders.
Exceptions: From time to time, we may offer free shipping or discounted shipping rates on specific products or categories. These promotions will be clearly communicated on our website or through special campaigns.
Additional Notes
- Business Days: Our delivery timeframes are calculated based on business days, which exclude weekends and public holidays.
- Order Confirmation Communication: Once your order is placed, we will contact you to confirm your order details and discuss shipping options.
- Shipping Partner Availability: Selection of shipping partners depends on their availability and accessibility in your location.
- Tracking Information: You will receive tracking details for your shipment as soon as it is dispatched, allowing you to monitor its progress until delivery.
For any further assistance or inquiries regarding shipping, please contact our customer support team.
Refund and Returns Policy
At Kingsgate, we prioritize quality and trust in our products and aim to deliver what you ordered in pristine condition. Our refund and return policies are designed to address cases of product damage or incorrect deliveries while maintaining transparency.
General Policy
Limited Returns & Exchanges:
We have a limited return and exchange policy. Returns or exchanges are only accepted for wrong or damaged products delivered.
7-Day Return/Exchange Window:
You have 7 days from the date of delivery to request a return or exchange for a wrong or damaged product.
No Returns for Other Reasons:
We do not accept returns or exchanges for reasons such as:
- Change in preference
- Incorrect orders placed by the customer
- Any other circumstances beyond our control
Damaged or Wrong Product Policy
Contact Us Immediately:
If you receive a damaged or incorrect product, please contact our customer service team within 7 days of delivery.
Proof of Issue:
Provide photos or videos clearly showing:
- The damage to the product
- The incorrect product received
Evaluation and Resolution:
Our team will evaluate your request, and if approved, we will:
- Arrange for the return of the product
- Offer either a replacement or a full refund